Terms & Conditions
Terms of business trading agreement (BTA) between ‘Customer’ and Book Cleaning (BCG)

All business transactions between BCG and the Customer are provided in the billing documentation and this BTA

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  1. Miscellaneous i. This BTA alongside our billing letter forms and constitutes the whole Agreement between the Customer and BCG and cannot be amended unless agreed in writing by BCG and the Customer. If a court finds any clause unenforceable then the remainder of the BTA shall remain workable and intact. ii. The whole BTA shall be interpreted in accordance with the law of the country the service is provided in and any disputes shall be resolved by the courts of that country.
  2. Service & Remittance i. The services to be provided by BCG under this BTA shall commence on the day of the first clean unless the customer exercises his right to cancellation as described in section G, and shall comprise of access to BCG database of (vetted for introduction) cleaners and the services set out at section E. If BCG considers it necessary to make variations in the service supply, BCG reserves the right to make these variations as it sees fit. All cleaners available for introduction shall be vetted using all reasonable endeavours to an extent that BCG considers fit in its sole discretion. ii. The amounts payable by the Customer to BCG and directly to the Cleaner shall be set out in the billing letter which shall specify any additional charges and one-off payments as well as amounts payable by the Customer directly to the cleaner. iii. Payment to BCG shall be made by way of bank transfer, cash or by cheque after cleaner visit or the current blitz rate/cleaner visit. iv. Responsibility for all payments to the cleaner shall at all times remain with the Customer. All payments to the cleaner shall be made in cash on the day when services are performed by the cleaner or as otherwise agreed with the cleaner. v. No refunds will be given if a customer declines the service no refunds will be made. viii. Where the Customer cancels an appointment with less than 12 hours’ notice, the Customer shall pay to the cleaner a late cancellation charge of £7.50/hr (for each hour cleaner booked for).
  3. Liability Exclusion i. To the extent that such exclusions are allowed at law and excepting claims for bodily injury or death due to negligence on the part of BCG, their employees or any introduced cleaner, BCG does not accept any responsibility for any type of damage or loss to the Customer or the Customer’s goods or premises even if the terms of the BTA are breached by a BCG employee, (or the introduced cleaner) whether wilfully or negligently, in contract or in delict, in breach of express or implied terms which includes omission of duty by BCG or its introduced cleaners. ii. BCG accepts no liability for any failure of service in any way relating to this BTA including ‘acts of god’. iii. BCG will not be held liable to carry out unfinished tasks, nor will it incur liability for not carrying out terms of this BTA if the Customer is in breach of any obligation to BCG. The Customer must give reasonable time to allow BCG to put right any breach. BCG shall have the right to terminate the agreement if unable to put right the breach. In such an instance, BCG shall have the same action or redress against the Customer as if it were the Customer that was in breach enabling BCG to terminate the agreement. iv. The ownership and responsibility for the return of Customer keys remains between the Customer and the cleaner. BCG cannot accept any responsibility for losses that arise out such instances.
  4. E. BCG Shall: i. Advertise for cleaners. ii. Interview cleaners. iii. Reference and ID check cleaners. iv. Check that the cleaner is eligible to work legally in the UK. v. Provide the most suitable cleaner to the Customer. vi. When requested, arrange for a replacement cleaner if the usual cleaner is on holiday, poorly or if the Customer is unhappy with the cleaner. vii. Use reasonable endeavour to provide a prompt reply service to issues or questions raised by the Customer when required. viii. Comply within the terms of the law at all times.
  5. F. The Customer Shall: i. Notify BCG of any amendments to the times or daily schedules that the introduced cleaner attends. ii. Take ownership of the arrangement of work direction, periods & tasks, providing clear work requests. iii. Provide one full day’s period of notice to the introduced cleaner and BCG of any amendments to existing work arrangements, including that of requesting a replacement introduced cleaner. iv. Contact BCG directly if a temporary cleaner is required due to the regular cleaner’s illness or holiday as replacements are not automatically supplied, as not all Customers require them (due to key handling etc). v. Inform BCG regarding the intention to employ a BCG introduced cleaner or dismiss a cleaner introduced by BCG. vi. Accept a cleaner on a ‘non-preferred day’ if a cleaner is being sought by BCG or on holiday or during cleaner sickness periods. vii. Bear the cost of recovery of agency fees in the event of non-payment. viii. Ensure the provision of unambiguous domestic work requests.
  6. Agreement Termination i. The Customer has the right to cancel the BTA within an initial “cooling off” period of 14 calendar days from date of requesting the service. Notice should be provided in writing by email to the address on our website. If this right to cancel is exercised, the Customer shall not be liable for any sums to BCG unless the Customer specifically asked for the service to begin before the end of the cooling off period. ii. BCG can terminate the BTA with the Customer at any time by writing to the Customer giving the lesser of 2 months prior notice or notice in accordance with the billing letter. iii. The Customer agrees not to recommend any BCG introduced cleaner to anyone else unless the BCG service is used. iv. For a period of 18 months following termination, the Customer agrees not to use or employ any current or past cleaner introduced by BCG privately. Should the client be in breach of this termination clause BCG shall be entitled to charge the agency fee from the commencement of any unpaid period during the 18 month period.

  It is important that you read and understand the above information. If here is any terms that you do not understand or wish to discuss please contact us and discuss It before commencing the service.